How Teams Use SmartGen

From internal knowledge management to customer support, see how organizations deploy SmartGen to work smarter.

Primary Use Case: Internal Knowledge Base

Stop Searching, Start Asking

The Problem

Employees waste hours digging through folders, wikis, and outdated documents to find answers. New hires struggle to get up to speed. Tribal knowledge stays locked in people's heads.

The SmartGen Solution

Create a centralized AI assistant that instantly answers questions from your company's documents, policies, and procedures.

Results

  • Find information in seconds, not hours
  • Consistent, accurate answers across the team
  • Reduce repetitive questions to managers
  • Faster onboarding for new employees

Best For

  • HR policies and employee handbooks
  • IT procedures and troubleshooting guides
  • Operations manuals and SOPs
  • Training materials and documentation

Industry Solutions

Healthcare

Intelligent Medical Knowledge Access

Healthcare organizations use SmartGen to help staff quickly access protocols, procedures, and compliance information.

Use Cases:

  • Clinical procedure lookup
  • Compliance and regulatory Q&A
  • Staff training and onboarding
  • Patient education materials

Benefits:

  • Reduce time searching for protocols
  • Ensure consistent, up-to-date information
  • Support compliance requirements
  • Free up clinical staff for patient care

Property Management

Streamline Property Operations

Property management companies deploy SmartGen to centralize tenant information, maintenance procedures, and property documentation.

Use Cases:

  • Tenant inquiry handling
  • Maintenance procedure guides
  • Lease and contract Q&A
  • Property-specific information

Benefits:

  • Faster response to tenant questions
  • Consistent answers across properties
  • Reduced training time for new staff
  • 24/7 access to property information

Customer Spotlight

Nan Fung Property Management uses SmartGen to help their team instantly access property information and tenant guidelines, reducing response times significantly.

Use Case Categories

Customer Support

24/7 Intelligent Support

Deploy AI assistants that answer customer questions accurately using your product documentation, FAQs, and support guides.

  • Instant answers to common questions
  • Reduce support ticket volume
  • Consistent customer experience
  • Escalate complex issues to humans

Document Q&A

Ask Questions, Get Answers

Enable teams to ask natural language questions about contracts, reports, research papers, and technical documentation.

  • "What are the payment terms in this contract?"
  • "Summarize the key findings from this report"
  • "What does the warranty cover?"

Content Generation

Create Content From Your Knowledge

Generate drafts, summaries, and responses grounded in your organization's actual content.

  • Draft responses using company guidelines
  • Generate summaries of long documents
  • Create training materials from existing content
  • Ensure brand-consistent messaging

How It Works: Step by Step

1

Upload Your Knowledge

Connect your documents — policies, manuals, guides, FAQs. SmartGen processes everything automatically.

2

Configure Your Assistant

Customize the AI's behavior, tone, and response style. Set up for internal use or customer-facing deployment.

3

Deploy Anywhere

Launch via API endpoint or n8n workflow integration.

4

Improve Continuously

Your team edits responses and adds knowledge. The AI gets smarter with every interaction.

See How SmartGen Works for Your Use Case

Book a demo and we'll show you how SmartGen applies to your specific needs.

Book a Demo

Have questions? Contact us at hello@smartgen.ai